He took it back himself and got it washed just to shut me up. I told him I am here to pick up my car and they didn't wash it. He introduces himself, I introduce myself and he saids oh we spoke on the phone. I go back in and ask for the General Manager and they call him up to the front and I am standing in the room where all the people are checking out (about 7) and the other guy is still complaining and getting louder (I'm thinking you go - he's about 70). I don't know if other dealerships wash cars everytime you bring it in, but this one does. So, they pulled my car up and guess what? It's not washed. Needless to say, they removed the charge and apologized, only because the room was filled with other customers. Which I do think that is the problem, they are/were trying to take advange of me. Humm they thought I was a witch on the phone, well I can imagine what they thought now with an entire room of people waiting to pick up their cars too and another unhappy guy there and he was loud, I was at least trying to still be a lady. Well, there was no need for that because they were going to hear from me one more time when I got an invoice - $55.00 to analyize the problem.

When I got there to pick it up, they were all sneaking around to see the witch they were subjected to on the phone. So, I told them to please have my car ready for me to pick up this afternoon. Well of course, I got no where with him either. He said ok, I just thought I would try and I will have the GM call. Did I not just tell everybody I was waiting for the new body style. Duh, because you are trying to move cars in this economy. But before the GM called me I get a call from the Sales Manager wanting to sell me a 2009 and they will sell it to me at their Employee Discount rate. So, I ask him to ask the General Manager to call me. He said my offer is what it is we will pay half with no labor costs. So, I spoke directly to the Service Director and told him the situation and he said he understood but the car is way out of warranty and I corrected him and told him the car is only 2 months out of warranty and I would not be having the SAME problem for the past 3 years if you would have replaced the transmission in the first place. The best they could do was split it with me.

Of course he had to go to his Service Director.

When I heard this, I let my 'advisor' have it. Now that the vehicle is out of warranty (just went out in April) GUESS WHAT? It needs a new transmission. So, my car was taken into Lexus 4 or more times complaining about the transmission and they kept telling me it was the GAS I was putting in it. However, my car is completely maintained by Lexus including all oil changes (big rip off twice as much as a Jiffy Lube) and I am sure they are laughing all the way to the bank. I have the SUV RX330 which I would be trading in this year but the new body style comes out next year 2010 and wanted to wait. It could be the dealership, WILDE LEXUS OF SARASOTA (FLORIDA). So unhappy that I will not purchase another one. Well, first of all let me say that I have owned six (6) new Lexus' and this is the first year I have been unhappy.

Wilde lexus of sarasota florida